Needs Assessment
We assess current workflows, technical gaps, and business priorities so the service starts with the right scope and measurable outcomes.
Technical Support
Responsive support services for teams that need reliable assistance across day-to-day systems and platforms.
Why This Service Matters
The right advice saves time, cost, and rework
Consultancy and support help organizations choose the right systems, improve user adoption, and reduce the hidden cost of weak technical decisions.
We help leadership teams assess needs, gaps, priorities, and digital improvement opportunities.
Request a consultationBook a consultation
Let's scope your Technical Support
Tell us what you're building or improving, and we'll help you choose the right delivery path, timeline, and pricing model.
Business-first recommendations
Clear delivery scope
Pricing guidance based on your needs
Delivery Process
How Triotek delivers each engagement
Our service work follows a practical path from understanding business needs to solution rollout, user readiness, and ongoing support.
Step One
Step Two
Solution Design
We map the best-fit solution architecture, user flow, delivery approach, and resourcing plan before implementation begins.
Step Three
Implementation
We build, configure, or roll out the agreed solution with practical collaboration, regular reviews, and business alignment throughout delivery.
Step Four
Testing, Launch & Support
Before and after launch, we validate quality, prepare users, document key workflows, and stay available for training and support.
Technical Support
ICT consultancy and support pricing
This pricing follows the company profile by separating consultancy, complimentary advisory, training, and technical support plans.
Technical Support
ICT Consultancy
KES 1,500/ Hour
For technical advisory and system evaluation.
Request a consultation- Technical advisory
- System evaluation
- Needs assessment support
Technical Support
IT Advisory
Complimentary
Value-added guidance for clients who need direction on tools, platforms, or decisions.
Request a consultation- Value-added guidance
- Platform recommendations
- Decision support
Technical Support
Training & Support
KES 1,500 - 6,500/ Hour or Month
For software training, on-call support, and monthly technical support plans.
Request a consultation- Software training at KES 1,500/hour
- On-call support at KES 1,500/hour
- Monthly support plan at KES 6,500/month
Relevant Work
Projects connected to this service
